1. Pre-sale service process
1-1. Reception service
Warmly receive visiting customers, understand customer needs, provide professional product knowledge, product selling points and application recommendations.
1-2. Business negotiation
Communicate with customers in detail, answer customer questions, provide product consultation.
1-3. Provide valid documents
Provide customers with company qualification certificate, product qualification certificate and other related documents to enhance customer trust.
1-4. Sign a contract
According to customer needs and business negotiation results, sign a formal sales contract to clarify the rights and obligations of both parties.
1-5. Pay the down payment
According to the contract, collect the customer's advance deposit to ensure the validity of the order.
2. In-sale service process
2-1. Merchandiser receives contract
Merchandiser receives and reviews sales contracts to ensure that contract information is accurate.
2-2. Inventory of warehouse pipe types and quantities
Warehouse manager according to the contract requirements, check the type and quantity of products to ensure adequate stock.
2-3. Production line arrangement
Arrange production line according to contract requirements and inventory to ensure on-time delivery.
2-4. Warehouse pipe packing and packing
After the production of the product is completed, the warehouse manager will pack and box the product to ensure safe transportation.
2-5. Contact logistics for delivery
Select the appropriate logistics method, arrange the delivery, and inform the customer of the delivery information in time.
2-6. Recovery of the balance
After the product installation is completed, the customer's balance payment will be recovered to complete the sales transaction.
3.after-sales service process
3-1. Customer communication
Friendly communication with customers, answer customer questions, solve customer problems.
3-2. After-sales complaint handling
Receive customer complaints, carefully listen to customer demands, timely processing and feedback processing results.
3-3. Return visit record of problem handling
Make a return visit record of after-sales treatment, ensure customer satisfaction, and continuously improve after-sales service quality.
